Shipping policy

We aim to deliver your orders in a safe, timely, and reliable manner. Please read our shipping policy carefully before placing an order.

1. Order Processing Time

  • All orders are processed within 1–2 business days after order confirmation.

  • During sales, promotions, or peak seasons, processing time may take slightly longer.

2. Delivery Time

Delivery time depends on your location:

  • Major cities: Approximately 2–4 business days

  • Other cities/remote areas: Approximately 3–7 business days

Please note that delivery delays may occur due to public holidays, weather conditions, or courier service issues.

3. Shipping Charges

  • Shipping charges are calculated and displayed at checkout based on your delivery location.

  • We may occasionally offer free shipping promotions, which will be shown at checkout if applicable.

4. Cash on Delivery (COD)

  • Cash on Delivery (COD) is available in selected areas.

  • For COD orders, order confirmation via phone call or SMS may be required.

5. Order Tracking

  • Once your order is shipped, you may receive tracking details via SMS or email, depending on courier availability.

  • If tracking information is not received, you may contact us for assistance.

6. Address and Contact Information

  • Please ensure that your delivery address, phone number, and other details are accurate and complete.

  • Incorrect or incomplete information may result in delivery delays or order return.

7. Failed Delivery Attempts

  • If the customer is unavailable or unreachable at the time of delivery, the courier may attempt re-delivery.

  • After multiple failed attempts, the parcel may be returned to us. Re-delivery charges, if any, will be the customer’s responsibility.

8. Damaged or Missing Items

  • If you receive a damaged parcel or missing items, please notify us within 24 hours of delivery with photos or video evidence.

  • We will review the case and provide a suitable solution.

10. Contact Us

For any shipping-related questions, please contact us: